leather addicts also gives the service of customized designs. As far as our payment policy is concerned, in case you do not like the product you can get your money refunded but this rule is not for customized designs. You have to inform us about your concerns and after further discussions we will show up our decision. If you want to make an order then you can order from our website anytime. More details are available there. We guarantee that you will not get such quality anywhere else. Thank you!